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IPTV Amazon stands behind the quality of our service. We offer a 15-Day Money-Back Guarantee to give you peace of mind when you subscribe.
1. 15-Day Money-Back Guarantee
If you are a new customer and are not satisfied with the IPTV Amazon service for any reason, you are eligible for a full refund within the first 15 days of your initial subscription purchase.
2. How to Request a Refund
To be eligible for the refund, you must:
- Submit your refund request within 15 calendar days from the date of your original purchase.
- Contact our support team via email or WhatsApp and provide your full name and the email address used for the purchase.
- Briefly explain the reason for your dissatisfaction so we can improve our service.
3. Processing Refunds
Once your request is received and approved, we will process your refund within 7 business days. The refund will be credited back to your original payment method. Please note that depending on your payment provider, it may take additional time for the refund to appear on your statement.
4. Non-Refundable Situations
The Money-Back Guarantee does not apply in the following cases:
- Refund requests made after the first 15 days of the initial subscription.
- Renewal subscriptions. The guarantee is for new customers on their first purchase only.
- Subscriptions that have been terminated due to a violation of our Terms of Service (e.g., account sharing, illegal redistribution).
- Issues related to the user’s internet connection, hardware, or device compatibility that were not reported to our support team for assistance during the guarantee period.
5. Service Issues
We encourage you to contact our support team if you experience any technical difficulties before requesting a refund. We are often able to resolve issues quickly. Contacting support is mandatory for the guarantee to be valid.
6. Contact for Refund Requests
To request a refund under our Money-Back Guarantee, please contact us:
- Email: contact.iptvamazon@gmail.com
- WhatsApp: +44 7412 830779
